Cloud Contact Center (C3)
Simple. Beautiful. Revolutionary.

Novanet (C3) is one of the most advanced Cloud Contact Center solutions

available in the market. (C3)’s revolutionary browser-based Agent Telephony

client transforms the way small to large contact centers interact with their customers.

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Introducing the world’s first
WebRTC Agent App.
WebRTC is a revolutionary technology that integrates real-time communications directly into your browser. The result is a fully featured telephony client tightly integrated with your browser & web-based CRM solutions.

Your Agents can login from anywhere. All they need is a computer with an internet connection. (C3) Agent App requires zero configuration, and you save costs on hardware/software phones.
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Integrated Click-2-Call.
Our intelligent algorithm detects phone numbers on the web and lets you call with just a click.
It’s that simple.
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Add call #tags to your conversation.
Tags are a simple and super fast way to define the context of a call. Agents can select multiple tags from a user-defined list of keywords to search conversations later.
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We have made a beautiful window to your Contact Center.
We believe in creating an exceptional User Experience for all our products. Which is why we’ve created The SelfCare Center - a simple and beautiful web management interface.
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Smart decisions.
360° view to your
business.
(C3) provides great analytical insights into your Contact Center’s operations. Compare Avg Wait Times, Answered - Abandoned ratios, Avg Online Agents and much more.
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Out-of-the-box CRM Integration.
(C3) seamlessly integrates with all Inbound & Outbound CRM solutions. We’ve developed a revolutionary integration mechanism that even lets you automate commonly used tasks to save time and increase Agent productivity.

And much more

Hybrid Deployment
(Cloud/Premise)
Preview & Progressive
Outbound Dialing
Destination Access
Control
Easy integration with
major phone systems
Global Phonesystem
for Business Users
Advanced Inbound
Call Routing
Country specific
Caller ID
Multiple SIP Providers/
Carriers
100% Call
Recording
DTLS, SRTP
encryption
Customized
IVR
WebRTC, SIP & PSTN
Endpoints

United States

42W 39th Street, Floor 17
New York, NY 10018

+1 800 NOVANET
+1 646 810 7000 (International)

India

El` Tara, 3rd Floor, Orchard Avenue
Hiranandani Gardens, Powai
Mumbai 400 076

+91 22 6728 7000

Singapore

30 Cecil Street #19-08
Prudential Tower, Singapore 049712

+65 3158 0673

Philippines

GT Tower International, 23rd Floor
6813 Ayala Ave. Makati City

+63 2 586 7902

Let’s talk