In unfortunate situations when the customer is not in position to
use Novanet's services and has prepaid balance in excess of Rs. One
Thousand (1000/-), Novanet abides to refund the same after adjusting
all outstanding dues. The outstanding dues could be on account of
foreclosure charges for certain services, or cost of
hardware/software if provided by Novanet. The refund shall be paid
30 days after customers account has deactivated and shall be paid
through cheque in the name of customer.