Refund Policy

In unfortunate situations when the customer is not in position to use Novanet's services and has prepaid balance in excess of Rs. One Thousand (1000/-), Novanet abides to refund the same after adjusting all outstanding dues. The outstanding dues could be on account of foreclosure charges for certain services, or cost of hardware/software if provided by Novanet. The refund shall be paid 30 days after customers account has deactivated and shall be paid through cheque in the name of customer.